Call us at (830) 997-8687 if you need assistance.
CANCELLATION, REFUND, and SCHEDULE POLICY: We look forward to sharing the beautiful Texas Hill Country wineries with all our guests, and we realize that occasionally plans change. We have established a cancellation and refund policy that gives our guests flexibility while allowing us to maintain good business practices.
Policy for Parties of 8 or less: Cancellation notification 7 days or more before your tour - full refund Cancellation notification less than 7 days but more than 48 hours before your tour – forfeit deposit Cancellation notification less than 48 hours before your tour – full charges apply.
Policy for Parties of 9 or more: Cancellation notification 14 days or more before your tour – forfeit deposit Cancellation notification less than 14 days before your tour – full charges apply No refund will be granted for “no-shows”. Full charges will be billed to your card.
We have found this cancellation policy necessary so that we have enough remaining time to make canceled spaces available to others. Of course, if you refill your own tour opening and receive reimbursement directly from your replacement there is no penalty.
All refund requests must be in writing and received by our office within 120 days of purchase. No refunds will be granted after 120 days of purchase.
TOUR VEHICLE BOOKING POLICY: We strive to operate our company as safely and efficiently as possible with the resources available. At times it may be necessary to re-assign vehicles used for a tour, without notice.